Refund Policy
A detailed explanation of Rummy Boom's Refund Policy is given
below In cases of accidental or erroneous cash credits to any party, user
or company, we can independently refund/request a refund or you can
request a refund within two weeks of initiating such transaction.
Rummy Boom will process the refund if it is a genuine case of
accidental or erroneous cash credit, which is clear from your request or
after our own independent investigation. The refund amount will be
credited within two weeks to the financial instrument/platform/source
account that was used to make the corresponding transaction. It is
clarified that any refund under this clause is strictly subject to the
sole discretion of Rummy Boom.
Cancellation of Games
Rummy Boom is not responsible for any loss resulting from the
cancellation of any games due to Service outages caused by the failures of
our service providers, computer viruses, natural disasters or any other
reason that is beyond our control. You acknowledge that you will not be
entitled to any refund due to the cancellation of games caused by factors
that are beyond the reasonable control of Rummy Boom.
Online Transactions
Transactions to recharge money into your Rummy Boom cash
account are made through PhonePe Payment Gateway. Rummy Boom is
not responsible for the denial or rejection of any transactions as they
are subject to the terms and conditions of PhonePe Payment Gateway.
Rummy Boom
may reverse any transactions, and the specific amount will in such a case
be refunded to the financial instrument/platform that was used by you to
perform the transaction.
Promotions
Rummy contests, offers, bonuses, tournaments and games in the Promotion
Section on Rummy Boom may get canceled or discontinued at any
moment without any prior notice. Rummy Boom disclaims any
liability, except the refund of your entry fee wherever applicable.
Refer and Win Cash
Rummy Boom has a "Refer & Earn" program in which users can
refer their friends to Rummy Boom and get referral bonuses for
successful referrals. To learn more, check out the Terms and Conditions of
our "Refer and Earn" program here.
Shipping / Membership Policy
Rummy Boom provide the digital good to your user id after the
payment successfully. Please refer term and condition for more details.
Refund Time
User-initiated Refund Application:
Your refund request has been successfully submitted, and we are currently
processing it. The refunded amount will be returned to the original
payment method and should be received within 3-7 business days.
Refund Not Received: If you have not received
the refund after 7 business days, please contact your payment platform or
bank for verification. Alternatively, you can reach out to our customer
service, and we will assist you in checking the status and processing the
refund.